Refund policy

Returns & Refunds

We want you to love your order. If something isn't right, we're here to help.

Return window You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, and in resalable condition.

Seasonal items Halloween and seasonal décor purchased after October 15 may be returned up to November 15. Returns requested after this date cannot be accepted, as these items are sold for a specific season.

How to start a return Email us at contact@petitautomne.com with your order number and a photo of the item. We'll reply within 2 business days with return instructions. Please do not send items back before receiving our confirmation — unauthorized returns cannot be processed.

Return shipping If the item arrived damaged, defective, or incorrect, we cover the return shipping and send a replacement or full refund. For change-of-mind returns, return shipping is the customer's responsibility.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable on change-of-mind returns.

Damaged or missing orders Contact us within 7 days of delivery with photos of the item and packaging. We'll replace or refund it at no cost to you.

Non-returnable items Sale items marked final sale, and any item returned without prior authorization.

Cancellations Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet shipped. Email us as soon as possible.